Guest Relations

Procedure for Guest Dispute Resolution

If, at any time, you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Relations department for assistance.

To reach the Guest Relations department by phone:
Dial 1-800-PAYSBIG (729-7244) and ask the representative to connect you with a Guest Relations representative.

To contact a Guest Relations representative in person:
Stop at one of our Casino Host desks/Fire Keeper’s Club^® booths/Hotel front desk and ask to speak to a Guest Relations representative. There you may also request to complete a Guest Service Report.

You may mail a written summary of your complaint or dispute to the following address:

Potawatomi Casino Hotel
ATTN: Guest Relations Department
1721 West Canal Street, Milwaukee, WI 53233

The Potawatomi Casino Hotel Guest Relations team is committed to providing you with a satisfactory resolution to your complaint or dispute. If you are still not satisfied after working with Guest Relations, you may contact the Potawatomi Gaming Commission in writing at the following address:

Forest County Potawatomi Gaming Commission
ATTN: Guest Dispute Resolution
1721 West Canal Street, Milwaukee, WI 53233
414-847-7698
www.fcpgc.com

If you or someone you know needs information on how to deal with a gambling problem, visit paysbig.com/responsible or call the Wisconsin Council on Problem Gambling 24-hour helpline toll-free at 1-800-426-2535. Potawatomi Casino Hotel encourages you to gamble responsibly.