All NEW Potawatomi Rewards
Gaming
Casino Promotions
Mobile App
Casino Map
House Rules
Non-Smoking
Sports Wagers
How to Play
Reservations
TV Lounge
The Kitchen Menu
Guest Rooms
Suites
Meetings
Potawatomi Provisions
Restaurants
Bars
Gift Cards
Chefs Corner
All Promotions
How to Enter Promotions
Sign Up for Emails
Featured Promotions
Dining Promotions
All Events
Event Venues
Email Sign Up
Submit a Complaint
Forest County Potawatomi Gaming Commission also consults with and informs casino management, Tribal Executive Council and Tribal General Council on matters relating to regulation, compliance and licensing issues.
414-837-3786
gcwebsite@fcp-nsn.gov
3136 West Kilbourn Ave. Milwaukee, WI 53208
Monday – Friday: 8 a.m. – 4 p.m. Sat. & Sun.: Closed
Procedure for Guest Dispute Resolution For all guest complaints: If you have not formally filed a complaint with the Forest County Potawatomi Gaming Casinos, do so now.
Milwaukee Casino: 1-800-729-PAYSBIG – Ask for a Guest Relations Representative GuestRelations@paysbig.com
Carter Casino: 1-800-487-9522 – Ask for a Guest Relations Representative Loyalty@cartercasino.com
Milwaukee Casino: At a Fire Keeper’s Club booth ask to speak to a Guest Relations Representative or fill out a Guest Service Report.
Carter Casino: Ask to speak to a Guest Relations Representative or fill out a Voluntary Report.
Milwaukee Casino:
Potawatomi Hotel & Casino ATTN: Guest Relations Department 1721 W. Canal St. Milwaukee, WI 53233
Carter Casino:
Potawatomi Carter Casino Hotel ATTN: Guest Relations Department 618 State Hwy 32 Wabeno, WI 54566
The Potawatomi Guest Relations teams are committed to providing you with a satisfactory resolution to your complaint. However, if you are still not satisfied, you may contact the Forest County Potawatomi Gaming Commission for assistance.
The Forest County Potawatomi Gaming Commission conducts thorough investigations of all complaints brought to its attention. By submitting your complaint below you agree to provide true, accurate and complete information pertaining to your complaint.
Milwaukee Casino: 414-837-3789 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Carter Casino: 715-473-6756 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 3136 West Kilbourn Ave. Milwaukee, WI 53208
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 618 State Hwy 32 Wabeno, WI 54566
Regulatory Compliance Hours:
Monday – Friday: 8 a.m. – 4 p.m. Saturday & Sunday: Closed
If you would like to submit your complaint electronically, please fill out the form below.
* indicates a required field
Note: Please be patient while your complaint is being reviewed. A Compliance Officer will contact you within three business days.
