Rules and Regulations of the Fire Keeper's Club

Rules and Regulations

  1. Fire Keeper's Club® membership is free.
  2. Bingo members must be at least 18 years old. Table games, slot and any other games that qualify, the member must be at least 21 years old.
  3. One account per member.
  4. Accounts and membership benefits (including points) are non-transferable and cannot be claimed by another party assigned or inherited.
  5. Potawatomi Bingo Casino (Casino) policy prohibits a member to accrue points by distributing his/her card to other players. Only the member whose name appears on the card may use the membership card. Violation of this rule will result in the termination of membership and forfeiture of any points or other benefits.
  6. Members are responsible for presenting their card to a pit supervisor when participating in table games play and for properly inserting their Club card into the card reader on any slot, video poker or other video game. Members are responsible for confirming that the card has been verified and accepted before continuing play. Members will not receive benefits if the card is not presented or properly inserted prior to play. Seek assistance from a Fire Keeper’s Club staff member if needed.
  7. Potawatomi Bingo Casino uses reasonable efforts to track a member’s average bet and length of play; however, as a condition of receiving points for table games play, members agree that such points are granted based on the personal observation of Potawatomi Bingo Casino employees, which is subject to error. All decisions of management are final and binding.
  8. Members cannot achieve Fire Keeper's Club Silver- or Black-level status by earning points while participating in promotions or playing poker.
  9. Management will review any disputes regarding the accumulation of bonus points or point balances. All decisions of management are final and binding.
  10. Management reserves the right to adjust any point balance resulting from machine/reader malfunction, operating errors and/or fraud.
  11. Members are responsible for notifying Potawatomi Bingo Casino of all name or address changes in person with valid photo ID with the new address or a valid ID and a utility bill less than 30 days old.
  12. Point redemption information is available at the Fire Keeper’s Club booth.
  13. To redeem points, special offers or gifts, members must present their Fire Keeper’s Club card along with a valid photo ID displaying the same name that is on the Fire Keeper’s Club card. A member must be present to redeem points and power of attorney or other authority appointing another person to redeem a member’s points will not be accepted.
  14. Potawatomi Bingo Casino is not responsible for lost, stolen or misused cards. Lost or stolen cards should be reported to the Fire Keeper’s Club booth immediately. Duplicated cards may be issued upon presentation of proper identification.
  15. Membership in the Fire Keeper’s Club is a privilege granted by Potawatomi Bingo Casino and is only offered to those who comply with the policies, procedures and rules for membership as well as all other requirements of Potawatomi Bingo Casino. Any misuse of the card or violation of these requirements will result in the forfeiture of all benefits and points.
  16. Accounts without activity for 12 consecutive months will become inactive and all unredeemed points will be forfeited.
  17. In the event a guest requests to become self-banned from entering Potawatomi Bingo Casino, their guest membership account and points will become inactive and all points forfeited.
  18. In the event a guest is banned by the Casino from entering Potawatomi Bingo Casino, their guest membership account will become inactive and all points forfeited.
  19. The use of the Fire Keeper’s Club card constitutes acceptance of the Club’s rules, terms and conditions as well as all other rules of Potawatomi Bingo Casino. Fire Keeper’s Club cards are the property of Potawatomi Bingo Casino and may be revoked, confiscated or cancelled at Casino Management’s discretion. The member must return the membership card at time of cancellation.
  20. Management reserves the right to change or alter the rules of Potawatomi Bingo Casino and the terms and conditions of the Fire Keeper’s Club at any time without notice and to revoke membership or cancel the Club at any time. All Fire Keeper’s Club rules are posted in the Casino.
  21. Points are granted based upon criteria established by the Casino and the granting of points creates no property or other right in the points.
  22. Any matters not addressed by these rules will be reviewed by Casino Management and all decisions of Casino Management are final.